We collect personal information from our customers in the regular course of doing business. This answers some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us. Divi Diva may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was updated May 24, 2018.
You have the right to ask us to remove all data that we hold on you that may be personally identifiable as an individual. – if you do request that all data is deleted, you will no longer have online access to products you may have bought through our online store, and to our online support portal, due to the necessity of you having access to an account on our website that may identify you. We reserve the right to hold information on your purchases for tax purposes for up to 7 years.
What we collect
We collect the following information about you:
- Email Address
- Purchase history
When you visit our web site, we also collect:
- information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location
- what pages you visit on our site and what links you click on
- what other sites you’ve visited recently
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To complete a sale/transaction
In order to deliver the the product(s) that you have ordered we require your name, email address and purchase history. All sales transactions are undertaken by PayPal and we do not have receive or store your credit card or payment details.
Should you require support we retain records of your name, email address and purchase history to verify that you have purchased the product and that your purchase is within the period eligible to receive support.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Sharing of Personal Information with Third Parties
We do not share your personal information with any third parties.
Retention of Personal Information
Personal information will be retained in client files for as long as the file is active and for such periods of time as may be prescribed by applicable laws and regulations.