The Dissatisfied Customer Equation

While blogging is a relatively new medium for me, I am not a newbie to the web. As webmaster for a travel website for the last few years, I have always been very careful about publishing only the truth (so that even when my stat counter allowed me to determine which number I wanted to start from, I chose to start from zero). If I am not sure about something I will do more research before the item sees publication.
When I redesigned Go Baguio! recently to be more information-packed, giving site visitors my personal recommendations for restaurants, souvenir items, recreational activities and itineraries I actually saw folks walking around with printed pages of my website (you see, Baguio is a small town and you do bump into each other over and over again during high season). Then I realized how influential webmasters and bloggers could be, especially if there are very few in the same niche.
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